HN 347 HN347 UNIT 8 QUIZ ANSWERS - KAPLAN
Kaplan HN347 Unit 8 Quiz Answers
Question 1
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Which of the following is not
a benefit of conflict, according to Wagner and Hollenbeck?
Conflict provides a sense of identity and purpose.
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Conflict serves as a motivation for stability.
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Conflict helps to stabilize and integrate relationships.
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Conflict provides opportunities to readjust valued resources.
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Question 2
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The Collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.
low; low
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high; low
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low; high
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high; high
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Question 3
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Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?
Compromise
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Avoidance
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Accommodation
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Collaboration
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Question 4
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Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?
Personal differences
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Information deficiencies
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Role incompatibility
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Environmental stress
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Question 5
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Conflict:
causes stress in the workplace.
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fosters tension and unhappiness in the workplace.
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fosters creativity in the workplace.
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causes interpersonal challenges in the workplace.
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Question 6
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The more we ________ other people, the more ________ we will be of their motives in conflicts.
trust; certain
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disappoint; uncertain
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trust; uncertain
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disappoint;
certain
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Question 7
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The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.
consequences
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rewards
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communication
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leadership
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Question 8
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The Avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.
low; low
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high; low
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low; high
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high; high
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Question 9
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Which of the following is a way in which individuals might approach conflict?
Competition
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Collaboration
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Avoidance
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All of the above
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Question 10
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Assessing conflict may be accomplished by:
identifying individual contributions.
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assessing the working of the overall system.
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determining recurring patterns inside the system.
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All of the above.
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